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![]() ![]() Note: Only one version of the agent software image can be activated at a time. The downloaded software image has to be activated (click on 'Activate') in order for the users to be able to download from the portal.At this point, the users will NOT be able to download the software image from the portal.Click on 'Download' to download the selected agent software image.Go to Device > GlobalProtect Client and click on 'Check Now' to review for the latest GlobalProtect Agent software.To solve this problem, follow the steps below: The message inside this file indicates that there is no agent software found on the Palo Alto Networks firewall, as shown in the screenshot below: When attempting to download the agent software from the portal, a file named 'errors.txt' is downloaded. Install the GlobalProtect client for Linux available on the CU Secure / Multi-factor authentication site VPN download table. ![]() Users are able to authenticate to the GlobalProtect portal successfully but are unable to download the agent installation package from the Palo Alto Networks firewall. Important The Palo Alto GlobalProtect app for Linux only supports the following: CentOS 7, Red Hat Enterprise Linux (RHEL) 7 and Ubuntu 14.04 and later releases. ![]()
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